TPO’s Sales Code approved by the Trading Standards Institute

TPO’s Sales Code approved by the Trading Standards Institute

The Property Ombudsman (TPO) has become the first property organisation to have a Code of Practice approved by The Trading Standard Institute (TSI) under their Consumer Code Approval Scheme.

TPO has also become the largest organisation to be accredited by the Consumer Code Approval Scheme since its launch after TSI officially approved its Sales Code, which nearly 12,000 sales agents have signed up to.

As the largest property ombudsman scheme in the UK, TPO has more than 22,000 registered agents and the scheme has attracted more than 95 percent of the residential sales market to sign up for its Code of Practice and redress service.

The Consumer Code Approval Scheme replaces the Office of Fair Trading scheme and enables agents to offer enhanced consumer protection, with 26,530 traders already signed up to one of the ten codes of practice.

TPO sales agents will now be able to display the TSI Approved Code logo in their advertising, branches and within company literature . Consumers will be able to look for TPO sales agents through a dedicated database on, to find a member of an approved code in their area.

Confirming the news, Property Ombudsman Christopher Hamer said:

‘I am delighted that TPO has become the largest organisation to win approval from TSI for its Consumer Code Approval Scheme. The TPO Code is a recognised set of standards throughout the industry but it is important that it is also seen as being independently approved by a credible organisation.

‘With the OFT’s withdrawal from the code approval process it is good news that TSI have stepped in to fulfil the important role of rigorous examination and approval for consumer-focussed codes.’

The new scheme includes both a Consumer Advisory Panel, but also a permanent position for Citizens Advice on the Board.

TPO is among the first trade bodies sponsoring the new code.

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