The Legal Ombudsman has announced a change to its PO Box address.

In a press release issued on Friday 17th February, the LeO published an apology from its mail scanning partner, EDM, who had been forced to change the PO Box address following a takeover.

Chief Legal Ombudsman, Adam Sampson, reassured Legal Ombudsman customers that the changeover process would not affect services, claiming: “It’s business as usual here at the Legal Ombudsman.”

He said:

“Our scanning partner has confirmed that the new address is now up and running, so we’re in contact with the relevant approved regulators about the change.

“We’re also writing to all lawyers in our database. Mail will be forwarded from our previous address until August, giving lawyers five months, which should be sufficient time, to update the information they hold about us and signpost their clients to us. We’ve asked for assurances from our scanner that this won’t happen again soon, so we’re confident that our service will continue to operate smoothly through this change.”

The new postal address for the LeO is:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Although the LeO will continue to receive letters from its previous PO Box for a period of six months, firms are urged to make the necessary changes to their client care letters as soon as possible.