BSB launches survey on the future of legal services delivery

BSB launches survey on the future of legal services delivery

The Bar Standards Board (BSB) has launched an online survey into how legal services are being delivered by barristers.

It is hoped that the survey will help the regulator to understand how the legal services market is changing and provide an opportunity for participants to inform them of how future regulation can promote improved business practices, service delivery and customer experience.

The market survey is designed to identify the different ways legal services are provided to clients, for example via on-line chambers, as well as to understand better how legal services are facilitated, accessed and delivered (for example acting as a barrister intermediary). The findings will feed into a report exploring service delivery trends in the legal market.

The survey, which closes on 14 October, can be found at, and it is hoped the report that it feeds into will be available by early 2017.

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