Need for complaint procedure

Complaint Handling

There are a number of very good reasons why a firm should – indeed must – have a complaint handling system. Some of those reasons are regulatory whilst others, often the most convincing arguments, are practical, business-focused and competitive.

This item looks at both the practical and regulatory imperatives for having a complaint handling system – not only from the perspective of solicitors, but also from the point of view of a barrister, licensed conveyancer, legal executive and patent or trade mark attorney.

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