Implementing a complaint handling procedure
Knowing why you need a complaint handling process may be an essential step, but actually getting down to producing a policy which deals with all of the appropriate issues is quite another. In this item we look at some of the factors to be borne in mind and some of the issues which will need to be addressed. This, combined with our draft complaint policy for clients, should help to make the task an easier one.
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The Lawyers Defence Group is operated by Richard Nelson Solicitors and Murdochs Solicitors both of whom are regulated by the Solicitors Regulation Authority
under SRA Numbers 383076 and 52683 respectively.
Please note that all advice, guidance, representation and assistance, legal or otherwise, is provided either by those firms or by appropriate referral to other suitably qualified persons.
No advice, guidance, assistance, representation or other support is provided by or in the name of the Lawyers Defence Group.
For further details please refer to the terms and conditions for use of this web site and to the terms and conditions of the firms involved.
The professional rules governing our lawyers can be found at rules.sra.org.uk
Terms and conditions | Site Map | Contact | Reciprocal Links