Implementing a complaint handling procedure

Introduction

Knowing why you need a complaint handling process may be an essential step, but actually getting down to producing a policy which deals with all of the appropriate issues is quite another. In this section we look at some of the factors to be borne in mind and some of the issues which will need to be addressed. This, combined with our draft complaint policy for clients, should help to make the task an easier one.

The content of this section is available to registered members of our web site. Registration is free. Just go to the registration page and fill in your user name and email address. When you then log in all of the information will be available to you.

Alternatively, if you require specific assistance in dealing with a particular complaint or simply need help putting in place a new complaints procedure, then the Lawyers Defence Group can assist you.

You can contact the Lawyers Defence Group by:

• phoning us on 0333 888 4070,
• emailing us at help [Email address: help #AT# lawyersdefencegroup.org.uk - replace #AT# with @ ],
• requesting a callback using the form in the right hand menu and someone will call you back at a pre-arranged time, or
• writing to Lawyers Defence Group, Richard Nelson LLP, Priory Court, 1 Derby Road, Nottingham, NG9 2TA.

(revised December 2011)