The following draft policy can be adapted by you to suit the needs of your practice. Used in conjunction with the item on implementing a draft policy it should make easier the task of putting such a policy into force.

The draft has been written to take account of the needs of different types and sizes of practice and addresses complaint policies for solicitors, legal executives and licensed conveyancers.

The content of this section is available to registered members of our web site. Registration is free. Just go to the registration page and fill in your user name and email address. When you then log in all of the information will be available to you.

Alternatively, if you require specific assistance in dealing with a particular complaint or simply need help putting in place a new complaints procedure, then the Lawyers Defence Group can assist you.

You can contact the Lawyers Defence Group by:

• phoning us on 0333 888 4070,
• emailing us at help [Email address: help #AT# lawyersdefencegroup.org.uk - replace #AT# with @ ],
• requesting a callback using the form in the right hand menu and someone will call you back at a pre-arranged time, or
• writing to Lawyers Defence Group, Richard Nelson LLP, Priory Court, 1 Derby Road, Nottingham, NG9 2TA.

(revised December 2011)