Introduction to complaint handling
All firms need to adopt and implement an effective, robust and transparent complaint handling process and this section look at the imperatives behind that requirement and at how the process should be undertaken.
Need for complaint procedure
There are a number of very good reasons why a firm should – indeed must – have a complaint handling system. Some of those reasons are regulatory whilst others, often the most convincing arguments, are practical, business-focused and competitive.
Implementing a complaint handling procedure
Some guidance on the implementation of a complaint handling system and a policy for clients.
The Legal Ombudsman
Draft Complaint Policy
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The Lawyers Defence Group is operated by Richard Nelson Solicitors and Murdochs Solicitors both of whom are regulated by the Solicitors Regulation Authority
under SRA Numbers 383076 and 52683 respectively.
Please note that all advice, guidance, representation and assistance, legal or otherwise, is provided either by those firms or by appropriate referral to other suitably qualified persons.
No advice, guidance, assistance, representation or other support is provided by or in the name of the Lawyers Defence Group.
For further details please refer to the terms and conditions for use of this web site and to the terms and conditions of the firms involved.
The professional rules governing our lawyers can be found at rules.sra.org.uk
Terms and conditions | Site Map | Contact | Reciprocal Links
The Lawyers Defence Group is operated by Richard Nelson Solicitors and Murdochs Solicitors both of whom are regulated by the Solicitors Regulation Authority
under SRA Numbers 383076 and 52683 respectively.
Please note that all advice, guidance, representation and assistance, legal or otherwise, is provided either by those firms or by appropriate referral to other suitably qualified persons.
No advice, guidance, assistance, representation or other support is provided by or in the name of the Lawyers Defence Group.
For further details please refer to the terms and conditions for use of this web site and to the terms and conditions of the firms involved.
The professional rules governing our lawyers can be found at rules.sra.org.uk
Terms and conditions | Site Map | Contact | Reciprocal Links