Draft Complaint Policy
A draft policy that can be adapted by you to suit the needs of your practice. Used in conjunction with the item on implementing a draft policy it should make easier the task of putting such a policy into force.
Implementing a complaint handling procedure
Some guidance on the implementation of a complaint handling system and a policy for clients.
Need for complaint procedure
There are a number of very good reasons why a firm should – indeed must – have a complaint handling system. Some of those reasons are regulatory whilst others, often the most convincing arguments, are practical, business-focused and competitive.
Complaint Handling
All firms need to adopt and implement an effective, robust and transparent complaint handling process and this section look at the imperatives behind that requirement and at how the process should be undertaken.
The Lawyers Defence Group is operated by Richard Nelson LLP, a Limited Liability Partnership regulated by the Solicitors Regulation Authority and whose partnership number is OC357136 and Murdochs Solicitors, who are also regulated by the Solicitors Regulation Authority, and whose SRA number is 52683.
Please note that all advice, guidance, representation and assistance, legal or otherwise, is provided either by those firms or by appropriate referral to other suitably qualified persons.
No advice, guidance, assistance, representation or other support is provided by or in the name of the Lawyers Defence Group.
For further details please refer to the terms and conditions for use of this web site and to the terms and conditions of the firms involved.
The professional rules governing our lawyers can be found at rules.sra.org.uk
Terms and conditions | Site Map | Contact | Reciprocal Links
